Returns & FAQ
To ensure a smooth shopping experience for all customers. Please review the updated policies below.
Returns & exchanges
1. Production Error Replacement
If your item arrives with a production error, a replacement will be provided under the following conditions:
- Issue must be reported within 7 days of receiving the item.
- Product must be unworn, unwashed, and in original condition.
- Clear photos of the defect must be provided for verification.
- If the replacement item is out of stock, store credit or an alternative solution will be offered.
2. No Returns for Dissatisfaction
- Change of mind
- Incorrect size chosen by customer
- Style preference
- “Not what I expected”
- Please check product descriptions, size charts, and details before purchasing.
3. Pre-Order Policy
Pre-order items require additional production and processing time.
By placing a pre-order, you agree to the following:
- No refunds for pre-order items once the order is placed.
- Delays due to manufacturing or logistics do not qualify for a refund.
- Shipping updates will be provided on the Order Page once available.
- Please purchase pre-order items only if you agree to the waiting period.
4. Non-Returnable / Final Sale Items
The following cannot be returned or refunded:
- Limited-edition drops
- Pre-order items
- Sale or discounted items
- Accessories (caps, socks, etc.) unless defective
5. How to Request a Replacement
To request a replacement for a defective item:
- Email [email protected]
Include: Your full name, order number and clear photos of the defect.
(usually within 1–3 business days).
FAQs
1. Shipping & Tracking
Do you ship internationally?
Yes, zeronthree offer worldwide shipping.
Where can I check my shipping updates?
All updates will appear directly on your Order Page.
When will I receive my tracking number?
A tracking number will be provided once it has been generated by the courier system.
Will I have to pay customs fees?
Depending on your country, import duties or taxes may apply. These are the buyer’s responsibility.
2. Product Information
Are your items true to size?
Sizing varies by item. Always refer to the size chart before ordering.
Will limited items restock?
Most limited drops will not restock.
How do I wash my clothing?
Cold wash, gentle cycle, and air dry is recommended for longevity.
3. Pre-Order FAQ
How long do pre-order items take?
Timing varies by batch, production speed, and logistics. Updates will be posted on the Order Page when available.
Can I cancel a pre-order?
No. All pre-order purchases are final and non-refundable.
